RETURNS
If you would like to return an item, you must notify us at info@tvropt.eu within 14 days of receiving the item. The item must then be received by us within 14 days of this date.
The item must be in the same mint condition as you received, with no sign of scratches and with security label intact at bridge or in the side temple plus all accessories, labels stickers in original position.
You must use the included DHL return shipping label that you find inside the DHL plastic bag. The return shipping label is ready to peel off and be attached on the package. Please drop the box at any DHL pick up points in your city.
EXCHANGES
If a frame size does not fit we offer to exchange if possible. But if a different model is needed Instead you should return your item for a refund and place a new order for the alternative item.
You must notify us within 14 days of receiving the item that you would like to return your order. The item must then be received by us within 14 days of this date.