Returns

RETURNS

If you would need any help with your frames or to arrange a return, please contact us by phone or email.

Please ensure that products are returned unworn and with all accessories supplied.

We can only offer refunds for items that still have the tags attached.

Please send your return to:
TVROPT Returns,
Ordrupvej 67A,
2920 Charlottenlund,
Denmark

Returns

If you would like to return an item you must contact us by email within 14 days of receipt of your order. Please email info@tvropt.eu

You must notify us within 14 days of receiving the item that you would like to return your order. The item must then be received by us within 14 days of this date.

The item must be in the same condition as you received with security label intact at bridge and all accessories, labels stickers in original position.

You should use the original TVR Optical packaging box for return and if unavailable then a suitable protective packaging box, not a padded envelope.

You must place the official TVROPT.EU Returns form inside the box and the official Pretavoir Returns label on outside of the box. Failure to do so will result in a delay in processing your return.

Our returns address is:

21Optical

Ordrupvej 67A

2930 Charlottenlund

Denmark

 

We recommend returning using Mail that is Tracked & Signed

EXCHANGES

If a frame size does not fit we offer to exchange if possible. But if a different model is needed Instead you should return your item for a refund and place a new order for the alternative item

INTERNATIONAL RETURNS

For a low cost tracked return from the United States, USPS recommend the Priority Mail International service. This is available from your local post office depot and should cost around $26 from USPS.com – visit USPS here ❐
Canadian customers can use the International service from Canada Post – the approximate cost is $30CAN – visit Canada Post here ❐
Australian customers can use the ‘Prepaid International Satchel’ service from AusPost – the approximate cost is $30AU – visit AusPost here ❐

You must notify us within 14 days of receiving the item that you would like to return your order. The item must then be received by us within 14 days of this date.

Our returns form can be found here: Returns Form ❐