Terms and Conditions
These terms of trade and delivery are in use on products bought on www.tvropt.eu. To shop on www.tvropt.eu you have to be at least 18 years old and have a valid debit card accepted by tvropt.eu. www.tvropt.eu is owned by 21Optical ApS.
When shopping on www.tvropt.eu, you accept these terms and you are therefore obliged to look through the terms before ordering. Since www.tvropt.eu can change these terms from time to time you should read the terms every time you are shopping at www.tvropt.eu. The terms were last updated on the 1st of SEPTEMBER 2022.
Payment and delivery
We accept payment by Visa, MasterCard and Paypal. The amount will be charged to you once the product is shipped.
You will always be able to see the total shipping costs when choosing a delivery option during the completion of your order. These can be seen at our checkout when you are choosing delivery option.
Countries outside EU
Customs duties and fees for deliveries outside EU countries are to be borne by the customer.
Returns & Exchanges
If you would like to return an item, you must notify us at info@tvropt.eu within 14 days of receiving the item. TVR OPT Europe customer service will create an UPS label as PDF that is sent via email. The label must be then printed and attached in the package. The item must then be received by us within 14 days of this date.
The item must be in the same mint condition as you received, with no sign of scratches and with security label intact at bridge or in the side temple plus all accessories, labels stickers in original position.
Exchanges
If a frame size does not fit we offer to exchange if possible. But if a different model is needed Instead you should return your item for a refund and place a new order for the alternative item.
You must notify us within 14 days of receiving the item that you would like to return your order. The item must then be received by us within 14 days of this date.
Guarantee
We certify the authenticity of TVR and each frame confirm that it has been handmade to the most exacting quality control by craftsmen in Sabae, Japan. This is a precision made frame guaranteed against defective material and craftsmanship.
TVR Europe guarantee does not cover damage caused by stretching to any other shape or size.
Warranty
The warranty policy does not cover damages caused by stretching or physical mishandling of the frame in terms of shape or size. The warranty only covers manufacturing and technical defects excluding breakage. The warranty’s validity of two (2) year takes effects from the date of purchase. Kindly provide us with the email confirmatory of your purchase, showing the date of purchase, order number, and info about the frame.
Latest update: November 20 2023